What is The Troops?

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We are a tech-enabled start-up that aims to connect aspiring entrepreneurs & resellers with awesome brands. Our approach is simple: we enable local resellers to learn what they need to reach their full potential and offer them a selection of amazing brands to represent.

With sales experts leading the team, our mission is to build an exclusive community of hungry and successful entrepreneurs. We provide marketing materials, learning support and a mastermind group where everyone can share best practices & expand their network. Additionally, we curate and list brands across different industries like Food + Beverage, Gym + Sports Equipment, Office + School Supplies to make sure that everyone has an opportunity to sell products they are passionate about. We personally vet brands that only provide the best quality products in town.

For the brands, we guarantee access to a passionate community of resellers who make sure your products are advocated the way you want. By personally vetting and training resellers, we ensure only the best entrepreneurs promote your brand. Through this unique method of scaling your distribution, our mission is to provide every community access to your products.

As a team, we believe in the power of building communities. A community of resellers, learning from each other and growing brands together. A community of brands, expanding their reach to more and more people. A community of people, connecting over the brands you have created. We believe that opportunities and good relationships come from building these communities. In the coming years, we hope to redefine business expansion across Southeast Asia.

What kind of product selection does The Troops carry?

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We are currently focused on building brands a few tight-knit brands across the following categories - Sports + Gym Equipment, Gear + Lifestyle, Home + Living, Food + Beverage, Office + School Supplies. We will continue to review our selection and add more products that are relevant to our members over time.

How do I join The Troops?

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Fill out our onboarding questionnaire so we know which brands and regions would best fit your background and interests here - https://form.typeform.com/to/A2pucFOI

We will have a short video call to discuss the different brand options fitting best to your background and have a short platform onboarding with you.

After getting access to the platform you can easily order the reseller packages from our platform and start selling. You'll also get access to the mastermind group and best practices on how to sell successfully.

Do I need to invest to become a reseller?

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Typically, Yes. We want to help you start on your own entrepreneurial journey by investing in products and selling them within your community & beyond. This guarantees that you get the best margins and grow quickly!

However, you can also join our affiliate program (Troop Support) if you want to only sell products without investing in the products itself. We can arrange a special plan with our brands, granted you pass our interview process & you are very interested to sell.

How much do I typically need to invest? How much can I earn?

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Investments can range from as low as P5,000 to over P100,000. It really depends on how much you want to earn. The bigger investments you make, the more you earn.

How long is the training?

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Your first training session should only last for around 1-2 hours. However, training with The Troops never end! You have full access to our mastermind groups and sales materials so you will never stop learning!

Can I get financing?

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We currently don’t provide financing, but we will explore this option to help you grow your business faster. We will keep you updated!

I have a few more questions about your service. How and who should I contact?

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For questions regarding membership, customer service, and general inquiries, contact sales@litmus.venturesΒ 

For questions to be a Brand and sell with The Troops, contact info@litmus.ventures

If I am not part of The Troops, can I still purchase from The Troops?

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No, you need to be a registered reseller to get access to our brands and product lists.

Ordering & Deliveries

How do I order?

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Super Easy! You will be provided a special login after a successful interview to view our products with the best wholesale prices around! From there, you can place your orders and get updates on your shipment.Β 

If you need any help, contact our Customer Service team by clicking on the β€œChat” button on the bottom right of your screen.

How can I track my orders & payment?

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You will receive a notification when the supplier officially sends the product.

How do you ship my orders?

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Your order would be shipped by the brands itself.

Can you ship your products anywhere else?

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Our brands deliver our products nationwide. Delivery Fees vary depending on your location and you will be notified of the delivery fee before purchase.

How do I apply a promotional code to my order?

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Promotional codes are redeemed before checkout.

How long will it take for my order to arrive after I make payment?

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You should expect to receive their orders within 3 days to to 3 weeks depending on your location and products ordered.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

I’ve received the wrong items. What do I do?

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You may return the product following the refund procedure.

When can I request to return items and ask for a refund?

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You may request to return items and ask for a refund with the following reasons:

  • Items are Damaged - The product SKU arrived with damaged exterior packaging. The item should remain unopened, and 3 clear photographs should be taken of the product.
  • Items are Defective - The product SKU arrived with damaged interiors, only noticeable after packaging has been opened.
  • Wrong Product - The product SKU does not match the quotation / invoice / receipt.
  • Late Delivery - The products were sent late after three (3) working days without any confirmation and communication between the Suppliers and Retailers.

How do I return items or ask for a refund?

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In order to submit your request, we need the following:

  • Proof of purchase (order number & invoice)
  • Reason for refund/replacement has to be valid and return acceptance conditions metΒ 
  • The Troops and/or brands will take action depending on the refund or replacement

I did not receive the full order. What can I do?

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In this case, the suppliers responsible to fulfill the order will be held accountable. You may choose to:

  • Allow the supplier to deliver the rest of the products you ordered
  • Request for a refund and return the items

Can I pick up the orders myself?

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Yes, there is an option for you to self pick up from the suppliers. In this case, there will be no delivery cost!

I can’t check-out. What can I do?

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Refresh the page and notify us directly if problem persists, our team is always on standby to assist.

Can I get the wholesale price for a product?

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Yes, all prices on the site are already at wholesale! Most suppliers have even bigger discounts depending on the volume you purchase!

I forgot to order 1 more carton, can I get a discount?

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Unfortunately, The Troops cannot make changes to invoices post-purchase. A new order has to be submitted to receive the carton.

Are the product images displayed correct?

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Here at The Troops, we are doing our best to ensure that we provide the best visual representation of the products offered by the suppliers.

Why should I join the troops?

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3 Reasons:

  1. Expand distribution: We connect you with vetted and trained resellers to help you expand your distribution to communities nationwide.
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  2. Build brand awareness & loyalty: The best form of marketing is still word of mouth. By working with The Troops, you have access to brand advocates who will push your brand and what you stand for
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  3. First-Class Support: Our team has scaled brands before. We use this knowledge to put your brand first and share what we have learned from pricing strategies to sales techniques. Your brand is always first.

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How do you support your partner brands?

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We give our partner brands access to our certified reseller network and match them with the best fitting resellers. All resellers have been individually vetted and will be picked based on their network, experience, interests and location.

Additionally, we offer several services to our partner brands:

  1. Strategy Consulting: Supporting our partner brands with the right sales strategy on diverse topics from product bundling, pricing to reseller strategies.
  2. Marketing Support: Conceptualizing and generating marketing & sales materials which are giving our resellers the right tools to be successful.

How do I join?

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  1. Fill out our onboarding questionnaire so we know how we can support your growth - https://form.typeform.com/to/t6kKUK94
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  2. We will have a short video call to discuss how we can support you.
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  3. After successfully sharing the requirements. We will list your products, train you how to use the dashboard and put you live. Sit back and start getting access to resellers around the Philippines!

What requirements are needed to join?

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It’s simple! We need the following:

  1. Accomplished Service Agreement
  2. Company Info (3-4 paragraphs)
  3. Product List with Wholesale Prices & SRP
  4. Product Photos and Company Logo
  5. Expected Margins for Resellers
  6. Legal Documents: SEC or DTI; BIR 2303; Business Permit

If you are a brand not operating within the Philippines, please contact us to discuss options.

How do you ship my orders?

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Your brand would be in charge of the shipments. Our resellers will be placing the orders through our platform. Once placed, you will be given all the details necessary to ship the goods.

How do I get paid?

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At the moment, all payments are made via COD & bank transfer. These payments will initially be made to The Troops for final confirmation and we will remit this to your brand.

How do I receive orders?

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Super easy! You will be provided a special access to our dashboard to review your sales, accept/reject orders and get insights into your sales.Β 

If you need any help, contact our Customer Service team by clicking on the β€œChat” button on the bottom right of your screen.